High School Support

Required fields are marked with an asterisk

{"xsrfToken":"8faffaa882c019a07248343b6abf6cf4768b8c26_lout","branding":{"id":"5","key":"wishhs","name":"Parent/Guardian Portal","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#99c45e","headerLinkHoverBGColor":"#99c45e","headerBadgeColor":"#99c45e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/2912058f-9974-4a6f-82bb-c8ab77988469/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MmIyNTJhYS01NjFjLTQzMzUtOTRlZi0wMzQ5Y2QyMjliNGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI5MTIwNThmLTk5NzQtNGE2Zi04MmJiLWM4YWI3Nzk4ODQ2OSI6WyJyZWFkIl19LCJleHAiOjE3NzkwMTA5NzEsIm5iZiI6MTc3OTAxMDM3MX0.h6KXxLeOhDgA8YasC5njzj2vDbtj9ncE2JJyk0dutCo&client=52b252aa-561c-4335-94ef-0349cd229b4c&mode=fit","logoId":"2912058f-9974-4a6f-82bb-c8ab77988469","isLogoAvailable":true,"helpCenterTitle":"Welcome to the WISH Help Center","sharedPortalName":"WISH Help Center","userInitialAnnouncementHeader":"Submit a help ticket using one of the portals below","userInitialAnnouncementMessageWiki":"<p>All tickets are responded to in 24–48 hours, Monday through Friday.</p>\n<p>Please utilize the resources above and submit help tickets below.</p>\n<p>Help Center responses will come as emails from from jira@wishcharter.atlassian.net, and you can reply back directly in the email thread.</p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the WISH Help Center","sharedPortalName":"WISH Help Center","announcementHeader":"Submit a help ticket using one of the portals below","announcementMessage":"All tickets are responded to in 24–48 hours, Monday through Friday.\n\nPlease utilize the resources above and submit help tickets below.\n\nHelp Center responses will come as emails from from jira@wishcharter.atlassian.net, and you can reply back directly in the email thread.","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"wishhs","projectId":10004,"serviceDeskId":5,"name":"Parent/Guardian Portal","description":"","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"37","name":"Elementary School Support","descriptionHtml":"","callToAction":"Elementary School Support","introHtml":"<p>Submit your ticket here for WISH Elementary support.</p>","icon":10458,"iconUrl":"https://wishcharter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[6],"key":""},{"id":"39","name":"High School Support","descriptionHtml":"","callToAction":"High School Support","introHtml":"<p>Submit your ticket here for WISH Academy support.</p>","icon":10458,"iconUrl":"https://wishcharter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[6],"key":""},{"id":"38","name":"Middle School Support","descriptionHtml":"","callToAction":"Middle School Support","introHtml":"<p>Submit your ticket here for WISH Middle support.</p>","icon":10458,"iconUrl":"https://wishcharter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[6],"key":""},{"id":"26","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10492,"iconUrl":"https://wishcharter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""}],"reqGroups":[{"id":6,"name":"General"}],"orderMapping":{"6":[37,38,39]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"872ee787-1d08-3d0e-84d3-84dc8d4f4ca6","appLinkName":"System Confluence","appLinkUrl":"https://testwish.atlassian.net/wiki","spaceKey":"WISHHS","spaceName":"WISH Academy (High School)","spaceUrl":"https://testwish.atlassian.net/wiki/spaces/WISHHS","isServer":false},"labels":[],"projectKey":"PARENTS","serviceDeskId":5,"kbLinkDomainURLs":["https://wishcharter.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PARENTS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MmIyNTJhYS01NjFjLTQzMzUtOTRlZi0wMzQ5Y2QyMjliNGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTMyNjQwNDE0NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MDExNTcxLCJuYmYiOjE3NzkwMTAzNzEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.9eFe2_4lIEDsCt67uCxYQfqag48HxTB0iC-Zx-3FIzw","targetCollection":"upload-user-collection--326404147","endpointUrl":"https://api.media.atlassian.com","clientId":"52b252aa-561c-4335-94ef-0349cd229b4c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":39,"projectId":10004,"issueType":{"id":"10001","name":"Submit a request or incident"},"form":{"name":"High School Support","descriptionHtml":"","callToAction":"High School Support","intro":"<p>Submit your ticket here for WISH Academy support.</p>","instructions":"","icon":10458,"iconUrl":"https://wishcharter.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10062","fieldConfigId":"10165","label":"Your Name","description":"Please enter your full name. First & Last.","descriptionHtml":"<p>Please enter your full name. First & Last.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Subject","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["WISH Help Center Request"]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10038","fieldConfigId":"10140","label":"Issue Type","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10021","label":"Chromebook hardware issues (damage, charging, mouse, camera, ports, etc)","selected":false,"children":[]},{"value":"10128","label":"Lost Chromebook","selected":false,"children":[]},{"value":"10024","label":"Canvas/Clever","selected":false,"children":[]},{"value":"10085","label":"Infinite Campus","selected":false,"children":[]},{"value":"10041","label":"Curriculum websites (i-Ready, Read180, ALEKS, HMH, McGraw Hill, etc)","selected":false,"children":[]},{"value":"10022","label":"GoGuardian","selected":false,"children":[]},{"value":"10107","label":"Bring Your Own Device","selected":false,"children":[]},{"value":"10121","label":"New Student","selected":false,"children":[]},{"value":"10106","label":"Lunch","selected":false,"children":[]},{"value":"10195","label":"Print Jobs","selected":false,"children":[]},{"value":"10027","label":"General Help","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10063","fieldConfigId":"10166","label":"Student's Name","description":"Please enter the full name. First & Last.","descriptionHtml":"<p>Please enter the full name. First & Last.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10056","fieldConfigId":"10159","label":"High School Grade Level","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10056","label":"9th","selected":false,"children":[]},{"value":"10057","label":"10th","selected":false,"children":[]},{"value":"10058","label":"11th","selected":false,"children":[]},{"value":"10059","label":"12th","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10051","fieldConfigId":"10154","label":"Student's Advisory Teacher's Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10059","fieldConfigId":"10162","label":"Parent Phone Number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10065","fieldConfigId":"10168","label":"What device is your child using?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10073","label":"School Issued Chromebook","selected":false,"children":[]},{"value":"10074","label":"Personal Chromebook","selected":false,"children":[]},{"value":"10075","label":"Personal Mac","selected":false,"children":[]},{"value":"10076","label":"Personal PC (Windows)","selected":false,"children":[]},{"value":"10077","label":"Personal iPad","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/39","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/39","calendarParams":{"firstDay":0,"date":"2026-05-17T02:32:51-0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"872ee787-1d08-3d0e-84d3-84dc8d4f4ca6","appLinkName":"System Confluence","appLinkUrl":"https://testwish.atlassian.net/wiki","spaceKey":"WISHHS","spaceName":"WISH Academy (High School)","spaceUrl":"https://testwish.atlassian.net/wiki/spaces/WISHHS","isServer":false},"labels":[],"projectKey":"PARENTS","serviceDeskId":5,"kbLinkDomainURLs":["https://wishcharter.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI1MmIyNTJhYS01NjFjLTQzMzUtOTRlZi0wMzQ5Y2QyMjliNGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC11c2VyLWNvbGxlY3Rpb24tLTMyNjQwNDE0NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6dXBsb2FkOioiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdLCJ1cm46ZmlsZXN0b3JlOmNodW5rOioiOlsicmVhZCIsImNyZWF0ZSJdfSwiZXhwIjoxNzc5MDExNTcxLCJuYmYiOjE3NzkwMTAzNzEsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.9eFe2_4lIEDsCt67uCxYQfqag48HxTB0iC-Zx-3FIzw","targetCollection":"upload-user-collection--326404147","endpointUrl":"https://api.media.atlassian.com","clientId":"52b252aa-561c-4335-94ef-0349cd229b4c","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/5?xdm_e=https%3A%2F%2Fwishcharter.atlassian.net&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI5ODhkMDY0ZDk1YmY4OWU3ZjdjNzZhZTg4NGUzODUwMzZmNjM2MjRhNTY1MTIxNWFhYjc1ZDc0NGRlNDMzNTllIiwiaXNzIjoiYjU0NWNjZDQtYWJhNy0zNDU1LTlmZjktZDRhNzM4ZDZkMjJiIiwiY29udGV4dCI6e30sImV4cCI6MTc3OTAxMTI3MSwiaWF0IjoxNzc5MDEwMzcxfQ.XFtWENJrNJm13QKoS3O_DGcJJW9rB8TByRHnNeWHO2w\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImI1NDVjY2Q0LWFiYTctMzQ1NS05ZmY5LWQ0YTczOGQ2ZDIyYiIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL3dpc2hjaGFydGVyLmF0bGFzc2lhbi5uZXQiLCJkaXNwbGF5VXJsU2VydmljZWRlc2tIZWxwQ2VudGVyIjoiaHR0cHM6XC9cL3dpc2hjaGFydGVyLmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IlBBUkVOVFMiLCJpZCI6IjEwMDA0In19fSwiZXhwIjoxNzc5MDExMjcxLCJpYXQiOjE3NzkwMTAzNzF9.U1qp8i3zLNPODEJJbC5I3NMW8qIK6PSjbAjpbNhuXRI\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://wishcharter.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://wishcharter.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"PARENTS\\\",\\\"id\\\":\\\"10004\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"PARENTS\\\",\\\"project.id\\\":\\\"10004\\\",\\\"servicedesk.serviceDeskId\\\":\\\"5\\\",\\\"servicedesk.requestTypeId\\\":\\\"39\\\"}\",\n \"timeZone\":\"America/Los_Angeles\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://wishcharter.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=wishcharter","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"8faffaa882c019a07248343b6abf6cf4768b8c26_lout","baseUrl":"https://wishcharter.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://wishcharter.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"52b252aa-561c-4335-94ef-0349cd229b4c","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"b55d72ad52dc4495b8acb5a5e044d5d5","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://wishcharter.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}